FAQs

*Please make sure to include the correct shipping address, if you provide an undeliverable or incorrect address and your package gets lost you will have to pay a resend fee based on the value of your order*

RETURNS & EXCHANGES

Do you offer exchanges or returns?

• We do not currently offer exchanges or returns
• If there is a product defect or you were sent the incorrect items please contact us for a free replacement.

SIZING

What sizes are your items?

• All products have a sizing chart in their product description, please make sure you order the correct size as we are unable to exchange orders until further notice.

SHIPPING

How long does it take for an order to ship out?

• All items are made to order and generally take 2-5 business days to ship out.

How long is shipping?

• Orders generally take 1-4 weeks to arrive depending on which country you are from.
• Some country's postal services have longer delays, in this case it could take up to 6 weeks to arrive. 

I haven't received my order? 

• If you have not received your order 6 weeks after it was shipped out please contact us at support@nxvrbrandsglobal.com.